Privacy Policy

Last Updated: January 2025

Look, privacy policies are usually boring. But since we're asking you to share business-sensitive information about your gaming operation, you deserve to know exactly what we do with it.

Here's the straightforward version.

What Information We Collect

When you reach out for a consultation or use our services, we collect:

  • Contact details: Name, email, phone number, company name
  • Business information: Your gaming operation type, target markets, current licensing status
  • Technical data: IP address, browser type, pages visited (standard website analytics)
  • Communication records: Emails, call notes, documents you share with us

We don't collect payment card details directly. All transactions go through encrypted third-party processors.

How We Use Your Information

Your data serves specific purposes:

  • Providing Kahnawake licensing consultation and application support
  • Communicating updates about your application status
  • Improving our service based on client feedback
  • Meeting our own compliance obligations (yes, we have them too)

We never sell your information to third parties. Period.

Who Sees Your Data

Your information stays within a tight circle:

  • Our team: Licensed consultants working directly on your application
  • Kahnawake Gaming Commission: Only what's required for your license application
  • Service providers: Email hosting, CRM systems, cloud storage (all under strict confidentiality agreements)
  • Legal authorities: Only if required by law or valid legal process

International Transfers

Some of our service providers operate servers outside Canada. When we transfer data internationally, we ensure adequate protection through standard contractual clauses and encryption.

How Long We Keep Your Data

Active client files: Duration of engagement plus 7 years (standard business record retention).

Consultation inquiries that don't convert: 2 years, then deleted.

Marketing communications: Until you unsubscribe (one-click option in every email).

Your Rights

You control your information:

  • Access: Request a copy of what we hold about you
  • Correction: Update inaccurate information
  • Deletion: Ask us to remove your data (subject to legal retention requirements)
  • Objection: Opt out of marketing communications anytime

Security Measures

We protect your data through:

  • 256-bit SSL encryption for all data transmission
  • Access controls limiting who sees sensitive information
  • Regular security audits and updates
  • Encrypted cloud storage with enterprise-grade providers

No system is 100% secure, but we take every reasonable precaution.

Cookies and Tracking

We use basic analytics cookies to understand how visitors use our site. No invasive tracking. You can disable cookies in your browser settings, though some features may not work properly.

Changes to This Policy

We'll update this policy as needed. Material changes will be communicated via email to active clients.

Questions or Concerns?

Contact our privacy officer at [email protected]

We respond to all privacy inquiries within 5 business days.